Return Policy

All returns will be processed within 1-5 business days, after we have received your products. To ensure your return gets processed in a timely manner, please enclose any documentation pertaining to your order and ship to:

ITI NYC
54 West 47th Street
New York, NY 10036

Before shipping your product back to us, please see below conditions.

 

 

FINDINGS • CHARMS • MOUNTINGS • RELIGIOUS • FINISHED JEWELRY

100% MONEY BACK GUARANTEE
SEE BELOW CONDITIONS

• Returned within 14 days (after 14 days: 25% restocking fee)
• Cannot be a custom, made to order product (20% restocking fee)
• Cannot be standard lobster locks, beads, or initials under 5 mm in height (25% restocking fee)
• Must be returned with same packaging
• Must be accompanied with a copy of the receipt
• Returns subject to market price fluctuation
• Cannot be altered or unused
• Return may invalidate discounts

MILL AND GRAIN PRODUCTS • CHAINS

MONEY BACK GUARANTEE WITH RESTOCKING FEE
SEE BELOW CONDITIONS

• If item is returned within 14 days:
○ Gold & Platinum: 10% restocking fee
○ Silver & Gold Filled: 20% restocking fee
• After 14 days: 25% restocking fee
• Cannot be altered or used
• Cannot be a custom, made to order product (20% restocking fee)
• Must be accompanied with a copy of receipt
• Returns subject to market price fluctuation

OTHER CONDITIONS

• We are not responsible for customer fabrication difficulties or defects
• Overdue accounts are subject to a 2% finance charge per month
• Bounced check fee: 2% per month (or part of) plus $30 per check
• We do not reimburse return shipping or other charges
• By accepting these goods, purchaser agrees to pay all costs of collecting (including attorney fees)

ITI NYC QUALITY CONTROL/COMPLAINT DEPARTMENT: (212)-869-1407

ALL CLAIMS MUST BE REPORTED WITHIN 24 HOURS OF RECEIPT

THANK YOU FROM ALL OF US AT ITI NYC

ITI NYC takes every measure possible to inform, educate, and show customers all important and relevant information regarding precious metal products. If any situation were to arise in which an agreement can't be reached, please feel free to call the ITI NYC Customer Service Department at (212)-869-1407 or (800)-654-7677. We can also be reached by email at ITINewYorkCity@gmail.com.